Terms and Conditions
Please read these terms carefully. By ordering any of our products, you agree to be bound by these terms and any documents referred to in these terms. If you refuse to accept these terms, you will not be able to order any products from our site. Please print and retain a copy of these terms and your order for future reference.
1. Service Availability
Our site is only intended for use by people resident in the United Kingdom mainland. We do not accept orders from individuals outside that territory or ship to addresses outside that territory.
2. Contract between you and us
2.1 These terms of sale apply to all products (‘Products’) supplied by iRobot Corporation (‘us’, ‘we’), including sales made via this website www.irobot.com/uk (the ‘Site’) and/or any sales made via telephone. Your statutory rights are not affected.
2.2 Any order placed by you constitutes only an offer by you to buy the Products you have selected and places no obligation on us to provide those Products. When we receive your order, we will send you an e-mail acknowledging that we have received your order. This e-mail only confirms your order has been received and is not acceptance of your order.
2.3 A contract between us (‘Contract’) will only be formed when we expressly accept your order by sending you an e-mail that confirms that the Product(s) has/have been dispatched (the Dispatch Confirmation). All orders are subject to acceptance by us in our absolute discretion.
2.4 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
2.5 The Contract is subject to your rights of cancellation set out in clause 8 below.
3. Your status
By placing an order through our Site, you warrant that (a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old; (c) you are resident in the UK mainland; and (d) you are accessing our Site from the UK mainland.
4. Our status
4.1 We are a US Delaware corporation, with our US corporate headquarters at 8 Crosby Drive, Bedford, Massachusetts. Our UK branch office, which oversees all European and Middle East sales operations, is at 10 Greycoat Place, London SW1P 1SB and is registered in the UK under foreign company no. FC027058. (Branch no. BR009013). Our VAT number is UK GB 898922449.
5. Product description and price
5.1 We have taken reasonable care to describe all Products as accurately as possible. However, slight variations in description may occur. If aspects of the Products are of particular importance, or if you need to obtain any further information, we recommend that you contact our Customer Support Hotline on 0208 8653171 prior to placing your order.
5.2 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. Our prices include VAT but exclude delivery costs, which will be added to the total amount due in accordance with our delivery charges in force from time to time.
5.3 Prices are liable to change at any time, but subsequent changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and/or could have reasonably been recognised by you as a mis-pricing.
6.1 Payment for all Products must be by credit or debit card, by any of the payment options specified on our Site. We shall be entitled to withhold delivery and/or cancel the Contract if we do not receive full payment from you in cleared funds. We will not charge your credit or debit card until we despatch your order but you should be aware that our payment processing provider will allocate the required funds at the point at which you place your order, such that the allocation will count against your current credit limit, despite the fact that the funds have not yet been deducted.
7. Availability and delivery
7.1 We shall use all reasonable endeavours to fulfil your order by the delivery date indicated in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Delivery will be made to the delivery address specified when you complete your order.
7.2 We shall make every reasonable effort to deliver the Products as soon as possible after acceptance of your order. If delivery is delayed we shall inform you but we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If delivery cannot be made to your chosen delivery address, you will be informed as soon as possible.
7.3 If you refuse the delivery of your order for reasons under the Consumer Protection (Distance Selling) Regulations 2000 or you fail to take delivery because you have cancelled your Contract under the said regulations, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the Products. By exercising your right to cancel you are required to return the Products to us in the same condition in which you received them. If you fail to return the Products to us, we reserve the right to deduct any costs incurred by us in retrieving the Products from you.
7.4 Upon receipt of your order you may be asked to sign for the Products received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of the delivery then please ensure you sign for the parcel “unchecked”, as failure to do so may affect any warranty claim you may seek to make.
8. Consumer rights
8.1 You may cancel a Contract at any time within 30 days, beginning on the day after you receive the Products. Should you cancel within this time, you will receive a full refund of the price paid for the Products in accordance with our refunds policy, set out in clause 10 below, provided that you comply with the terms of this clause 8. The said right of cancellation is an expression of our commitment to you and is in addition and without prejudice to your statutory rights of return, which limit your rights to the period of 7 seven working days after receipt of the Products. The remaining terms of this clause 8 apply to both the 30 day right of return and your 7 working day statutory rights.
8.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.3 Further details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.
9. Risk and title
9.1 The Products will be at your risk from the time of delivery.
9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, inclusive of all delivery charges.
10. Returns and refunds
10.1 When you return a Product to us:
(a) Because you have cancelled the Contract between us within the period referred to in clause 8.1 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the Product(s) to you. However, you will be responsible for the cost of returning the Products to us.
(b) for any other reason (e.g. because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full when we have verified the defect, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us by the most cost-efficient route reasonably available.
10.2 We will normally refund any money received from you using the same method originally used by you to pay for your purchase. Refunds are carried out by our payment processor and while we will endeavour to ensure refunds are paid in accordance with the timescales set out above, we will not be liable for any delays outside our control.
11.1 Subject to clause 11.2 below, all new robots sold by us via the Site carry a 24 month warranty period from the date the goods were delivered starting on the 1st of January 2015, with the exception of batteries which carry a 6 month warranty. Robots sold by us via the Site before the 1st of January 2015 carry a 12 month warranty period from the date the goods were delivered. This warranty does not affect your statutory rights as a consumer. Full details of our warranty terms are set out at Warranties in the Store Help section of this site, and you must follow our returns process in respect of any Products for which you wish to make a claim under the warranty. Please note that our warranty is only valid within the UK mainland.
11.2 Our warranty does not cover any defects arising from fair wear and tear, wilful or deliberate damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended reasonable use, failure to follow manufacturer’s instructions, or any alteration or repair carried out by any third party without our prior written approval.
12. Our liability
12.1 We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 Our liability for losses you suffer as a result of us breaching the Contract is strictly limited to the purchase price of the Product you purchased, together with delivery costs and the reasonable cost incurred by you in returning the item to us by the most cost-efficient route reasonably available.
12.3 Nothing in these Terms seeks to exclude or limit our liability (a) for death or personal injury caused by our negligence, (b) under section 2(3) of the Consumer Protection Act 1987, (c) for fraud or fraudulent misrepresentation, or (d) for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
12.4 Subject to clause 12.3, we are not responsible for indirect losses which happen as a side effect or indirect consequence of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or waste of management or office time; in each case howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; always provided that this clause 12.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.2 or any other claims for direct financial loss that are not excluded by any of above categories.
13. Data protection & security checks
13.2 To ensure that your credit, debit or charge cards are not being used without your consent, we validate your name, address and other personal data against information held on appropriate third party databases. This is done only to confirm your identity; a credit check is not performed and your credit rating will not be affected. By accepting these terms, you consent to us carrying out such checks, whereby registered credit reference agencies may retain a record of the data disclosed to them.
14. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to iRobot Corporation at iRobot 8 Crosby Drive Bedford, MA 01730, USA. We may give notice to you at either the e-mail or postal address you provide to us when placing your order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
16. Transfer of rights and obligations
16.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
16.2 You may not transfer, assign, charge or otherwise dispose of any Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
17. Events outside our control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; problems with use of railways, shipping, aircraft, motor transport or other means of public or private transport; problems with the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15.
If any of these terms or any other provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. Entire agreement
20.1 These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
20.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
20.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms.
21. Our right to vary these terms and conditions
21.1 We have the right to revise and amend these terms from time to time, including to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
21.2 You will be subject to the terms and policies in force at the time that you order Products from us, unless any change to the terms and/or the policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these terms or the policies before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the changes unless you notify us to the contrary within seven working days of receipt by you of the Products).
22. Law and jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.